Help 

Questions about Pick 'n' Mix

• How does the Pick 'n' Mix card and paper selection work?
• How many sheets are there in a Pick 'n' Mix box?
• Do you always stock the same Pick 'n' Mix paper + card?

General questions about a products

• I need more information about a product
• Do you have a catalogue?
• Can I buy these items in a shop?
• Are all the items I can see on the site available to buy?

Questions about payment

• What cards do you accept?
• What currencies can I pay in?
• Is it safe to order online?
• I have a voucher code. How do I use it?
• I have a gift voucher. Can I use it to buy goods online?
• Can I use my online discount voucher instore?

Questions about delivery

• How much is your delivery charge?
• How long will delivery take?
• Which courier do you use?
• Can I have the goods delivered to someone else?
• Can you leave my delivery with a neighbour/in the garden?
• Which countries do you deliver to?

I am having problems using the site

• My login details/password don't work
• Supported browsers & requirements
• Other problems with the website
• What is a cookie?

I have just placed my order

• Can I change my order?
• Can I cancel my order?
• Can I track my order?

I have received my order

• There is an item missing in my order or you have sent me the wrong goods
• I want to return an item
• Can I return an item to one of your stores?
• Do I have to pay to return the item?
• I returned an item, but you say you have not received it
• You have refunded the wrong amount
• Why have you not refunded the delivery charge?

Terms + conditions

• Conditions of use
• Your representations
• Indemnity
• Prices
• Colours
• Orders
• Acceptance
• Payment
• Liability
• Competitions
• Trademarks
• Errors and Omissions
• Force Majeure
• General

Privacy policy

• What is your privacy policy?
• What information do you collect and how do you obtain it?
• Do you share my personal information?

Questions about shopping at papermilldirect.co.uk

• When are you open?
• How do I start shopping at papermilldirect